For Our Valued Customers

1. Order & Procurement Services

Place a New Order

Submit your purchase requirements (product grades, quantity, delivery timeline) or upload your PO/inquiry sheet. Our dedicated sales team will provide a tailored quote within 1 business day.

Track Existing Orders

Check real-time order status (production, stock preparation, shipping) by order number, and access all shipping documents (bill of lading, packing list, commercial invoice) for customs clearance.

Repeat / Bulk Order

For long-term partners, enjoy locked pricing, priority stock allocation, and customized delivery schedules for recurring or large-volume purchases.

Sample Request

Request free material samples (freight collect) for new grades or modified formulations, with delivery within 3–5 business days for product testing.

2. Account & Document Management

Account Information

View your purchase history, credit terms, payment records, and update your company/contact details anytime.

Document Center

Download all historical order documents in one place: TDS, MSDS, COA, factory authorization letters, and customs clearance templates, organized by product and order.

Price & Stock Inquiry

Check real-time stock availability and updated pricing for core products (PP, POM, ABS, modified plastics), and request a personalized quote for your business.

3. After-sales & Technical Support

Technical Support

Get expert guidance on material selection, modified formulation optimization, and process compatibility. Our technical team responds to inquiries within 24 hours.

After-sales Service

Submit quality issues, return requests, or shipping anomaly reports, with a resolution plan provided within 48 hours.

Compliance & Certification

Access full compliance documents (RoHS, REACH, FDA, etc.) for all products, and get support to meet regional environmental and regulatory requirements.

4. Value-Added Services for Long-term Partners

Customized Supply Solutions

For key accounts, we offer consignment inventory, price-lock agreements, and dedicated stock reserves to ensure uninterrupted supply.

Sustainability Support

Obtain carbon footprint reports, recycled/biobased material certification, and ESG-aligned material solutions to support your sustainability goals.

Industry Insights

Receive regular updates on global plastic raw material market trends, price fluctuations, and regulatory changes to help you plan procurement strategically.

Contact Your Dedicated Account Manager

For urgent inquiries or personalized support, reach out directly to your assigned account manager via email, WhatsApp, or WeChat.24/7 Support.

Email: info@jcepp.com